Refund policy

 

Please keep in mind that if you order an in-stock product with your pre-orders, it will be sent with your pre-order.

There is no exchange and no refund on custom items and pre-ordered items

You can always contact us with any questions at thekruzzykollective@gmail.com.

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, or damaged or if you receive the wrong item, provide a photo through email so that we can evaluate the issue and make it right.

Refunds
If a refund is granted we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.